From Lotusphere in Orlando, Florida, comes news of the integration of Avaya telephony products into IBM’s Lotus suite. According to a release from Avaya, Lotus users can now easily access and manage Avaya’s calling and conferencing capabilities right from the Lotus desktop. Apparently, it’s as easy as checking your colleague’s availability for calls on your [...]

In the midst of these uncertain economic times, online retailers are being very choosy. Customer service is key in providing not only a great retail benefit but also an exceptional reason for consumers to spend those hard-earned dollars. SME from New York City,  Eyes, Lips, Face (e.l.f.), relies on Avaya Internet protocol (IP) communications to help keep [...]