Voice over IP (VOIP) telephony systems are becoming more and more mainstream as broadband options increase for businesses and home, and as technology provides ways for companies to make use of powerful internet connections and new products. Software based VOIP systems make it easy for any size business to set up its own PBX and [...]

In the midst of these uncertain economic times, online retailers are being very choosy. Customer service is key in providing not only a great retail benefit but also an exceptional reason for consumers to spend those hard-earned dollars. SME from New York City,  Eyes, Lips, Face (e.l.f.), relies on Avaya Internet protocol (IP) communications to help keep [...]